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Frequently Asked

General Information


Why do you get to organize the event? 
We have worked closely with the authorities in preparing the events. In our discussions with the Pirkanmaa Covid-19 Fist, the Regional State Administrative Agency for Western and Inland Finland and the police, we have wanted to ensure that the security plans for our fairs are exactly what is required and that all possible restrictions can be taken care of. We have received the green light from all these authorities for future fairs and our preparations have been seen as just the right kind.


Facemasks and Safety Distances

Is it mandatory for me to use a face mask? 

We strongly recommend everyone to use a face mask. There are free masks available at the entrances.

Do I have to keep a two-meter safety distance? 

The safety distance regulation is no longer valid but we don’t recommend close contacts.


The Number of Visitors Per Day

Will the daily number of visitors be limited? 

The number of visitors per day can be limited if necessary to allow for the maintenance of safety distances at the event. The aim of the daily limits is to ensure that the fairs have a simultaneous number of visitors, which still makes it possible to safely maintain safety distances. The halls at the fair events are spacious and there is enough room to maintain safety distances. The number of visitors limit is proportional to the size of the event and the number of halls used.

Can the arrival of visitors be staggered? For example, for some fair tickets in the morning and for other people in the afternoon? 

At the moment, there is no staggering at our events. 


Covid-19 Testing and Vaccines

Will a Covid-19 pass, certificate for vaccination or negative Covid-19 test result be displayed at the door? 

We follow closely all information and regulations placed by the authorities. At the moment there are no restrictions affecting events in the Pirkanmaa region. If any restrictions were to be placed that would have an impact on events, the Covid-19 pass could be taken in use. But if there are no such restrictions, we don’t ask these documents at the entrances. The most responsible and important thing is to skip the event if there are any symptoms.

If only received one vaccine, should one also show a negative Covid-19 test result? 

This will be the case if the Covid-19 pass is officially introduced. At the moment, we will not check these if the official Covid-19 pass is not in use.


Possible Postponement of the Events 
What happens if I have purchased a ticket and the event will be postponed? 

The ticket will move to next event.

If the event is postponed, what is the new date? 

New dates will be announced as soon as possible on the event website.

When an event is postponed, will my fair stand automatically move to the next event? 

Yes, the stand will move automatically.


Cancellations, Stand and Refunds
Can I cancel my fair stand for the events? 

The normal cancellation policy for transactions applies when an event is arranged. The transfer of a stand to the next event applies under certain conditions, please contact customer service. Tel. 0207 701 222 (Mon–Fri 9–15),

Can I get a refund from the fair stand if the event moves? 

The stand will move to the next event. Please contact customer service. Tel. 0207 701 222 (Mon–Fri 9–15),


Can we build and keep a stand at the fair, even though we can’t let our own staff go to the fair? So the section would be without the staff as a “cold stand.”

Yes, this is possible.

Can I get a refund from the purchased visitor ticket? 

The visitor ticket is valid as such for a postponed event. Returns are made on a case-by-case basis, please contact the party where you purchased the ticket.


Exposure to Covid-19
What if I'm exposed to the Covid-19 at the fair? How are the exposures reported? 

Exposures are reported by the authorities and the event organiser informs about these in accordance with the authorities’ instructions. Events can only be attended when fully healthy – and we recommend everyone to be vaccinated or tested. The most responsible and important thing is to skip the event if there are any symptoms.


Where can materials be found for safety communication? 

We have prepared graphic materials for our customers and partners to use.


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Frequently Asked


Customer Service

tel. +358 (0)207 701 222

(Mon–Fri 9 am –3 pm) 


How can we help you?

0207 701 222

Open on weekdays 9 am - 3 pm